Why questions in an interview should be used cautiously because:

• A. They can make the client defensive
• B. They often elicit very intellectual responses
• C. They are always the best way to ask about motives
• D. Both A and B are true

Answer: (D)

Why questions should be used cautiously because they can push clients toward defensiveness and toward giving intellectualized explanations rather than sharing feelings. When a question asks “why,” it can feel like a judgment or challenge, prompting clients to defend their behavior or motives instead of exploring what they’re experiencing emotionally. At the same time, why questions often elicit thoughts and rational justifications—more analysis than heartfelt disclosure—so the conversation shifts away from exploring hurt, fear, or ambiguity. Because of these effects, they’re not always the best choice; other approaches like open-ended or reflective questions tend to invite richer, more honest sharing without triggering defensiveness. The statement that why questions are always the best way to ask about motives is not accurate; context matters and alternatives can be more effective.