Which practice is recommended when using Why questions in client interviews?

• A. Use them sparingly, as they can provoke defensiveness
• B. Use them liberally to gain quick answers
• C. They always improve understanding
• D. They have no impact on rapport

Answer: (A)

Why questions can help uncover underlying motives, meanings, and triggers, but they can also feel judgmental or accusatory if asked too often or in a confrontational tone. This can lead clients to shut down or become defensive, which blocks honest exploration. The best approach is to use why questions sparingly and with a warm, collaborative stance, following rapport-building. When you do ask why, frame it in a nonblaming way and pair it with supportive language, or use alternatives like what or how questions that invite exploration without implying fault. This maintains safety and trust in the interview, promoting more honest disclosure and a deeper, collaborative understanding over time.